Refund and Returns Policy

Effective Date: December 31, 2024

At CloudTech Hato, we strive to ensure customer satisfaction with every purchase. This Refund and Returns Policy explains the terms for requesting returns, refunds, or exchanges.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition as received.
  • The product must be returned within 30 days of purchase.
  • The item should include original packaging, manuals, and accessories.

Non-Returnable Items

Certain products are exempt from returns, including:

  • Gift cards.
  • Downloadable software.
  • Customized or personalized items.

Process for Returns

  1. Contact Us: Email us at [email protected] with your order number and reason for return.
  2. Approval: Once approved, we will provide return shipping instructions.
  3. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 7-10 business days.

Exchanges

We only replace items if they are defective or damaged. Contact us for exchange instructions.

Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

  1. Check with your bank or credit card company.
  2. Contact us at [email protected] for assistance.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, notify us within 7 days of receipt. Provide photos and details for prompt resolution.

Contact Us

For any questions or concerns about our Refund and Returns Policy, reach out to:
Street: 2671 Tamas Ct Tulare, California(CA)
Phone Number: (559) 686-7162
Email: [email protected]