Delivery Policy
Effective Date: December 31, 2024
At CloudTech Hato, we are committed to ensuring a reliable and efficient delivery process for all our customers. This Delivery Policy outlines the terms and procedures for shipping and delivery of orders placed through cloudtechhato.net.
Shipping Destinations
We ship both domestically within the United States and internationally to selected countries. Please check the availability of shipping services to your location at checkout.
Processing Time
Orders are processed within 1-3 business days from the time of payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with your order details once processing is complete.
Shipping Methods and Costs
We offer multiple shipping options to suit your needs, including standard and expedited delivery services. Shipping costs are calculated based on the weight, dimensions, and destination of the package. The exact fees will be displayed at checkout.
Estimated Delivery Times
Delivery times vary depending on the destination and selected shipping method.
- Domestic (United States): 3-7 business days for standard shipping.
- International: 7-21 business days, depending on the destination country and customs clearance.
Please note that delivery times are estimates and may be affected by external factors such as weather, holidays, or customs delays.
Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and instructions to monitor your shipmentâs progress.
Missed or Failed Deliveries
If a delivery attempt fails due to incorrect address details or unavailability, the carrier may attempt re-delivery or return the package to us. Customers are responsible for providing accurate shipping information and may incur additional charges for re-shipping.
Customs, Duties, and Taxes (International Orders)
International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Lost or Damaged Shipments
If your shipment is lost or damaged during transit, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue and, if necessary, arrange for a replacement or refund.
Contact Information
For any questions or concerns about our Delivery Policy, reach out to us:
Street: 2671 Tamas Ct Tulare, California(CA)
Phone Number: (559) 686-7162
Email: [email protected]